In line with our customer-oriented business strategy "CAP 2018", we are about to roll out a new ERP *.

The solution includes CRM modules (Customer Relationship Management) for the business side of things and WMS modules (Warehouse Management System) for logistics.

It enabled us to build a single database for all Fidel Fillaud sites (France and Belgium) in which are listed all our suppliers and products, and it offers a powerful supply management tool .

With this new ERP, we are building a technical architecture that will support our growth and allow us to progress in all areas with the aim of offering our customers more efficient and focused service.

Jean-François BOUTIER, PDG Groupe Fidel Fillaud

* ERP "Enterprise Resource Planning" is a type of business management software that an organization can use to manage data and operations across the entire business.

 

The ERP migration date is
2 November

We have taken all necessary steps to ensure a seamless transition in the best possible conditions.

However, we encourage you to plan ahead as well, based on the information below :

 
  • Merchandise reception will be closed from Monday 24th October to Monday 1st November inclusive
  • There will be no outbound shipments from Wednesday 26th October inclusive to Monday 1st November inclusive
  • Receiving/Shipping will resume gradually starting Tuesday 2nd November
We apologize for any inconvenience this may cause and we appreciate your understanding as we continue to improve our customer experience.