Online orders 24/7 - Wide ranges of products - Enhanced Customer Space... Welcome to the new fidel-fillaud.com!

Shipping

From Monday to Friday

 

A rigorous and efficient logisitic process: optimized routes and special precautions for the shipping of your products

A storage capacity of 30,000m2; 6 warehouses in France

A merchandise collection service on our 6 warehouses

Anticipation of your needs: deliveries can be scheduled for up to 6 months without extra fees

50 experienced people in our logistics departments with a fully computerized order preparation to maintain our quality of service (portable terminals, barcode addressing...)

Company performance management indicators

                                

 

Corporate Social Responsibility (CSR)

 

Selection of our partners according to CSR criteria in line with Fidel Fillaud's company policy and values. 

A dedicated fleet of vehicles in compliance with the "Euro 6" anti-pollution standard and carriers trained to eco-driving practices.

Annual rating of our carriers related to the CSR policy, service rate... in compliance with our ISO standards.

 

Reception and control of parcels

 

We take the greatest care in the preparation of our shipments (packaging, protections ...). Despite all the precautions taken, damages might occur and there might be overages, missing items, ... 

We therefore invite you to be vigilant and to express specific and precise reservations on the transport document (CMR consignment note):

Nature of the problem identified
Product reference concerned
Unit quantity concerned


Find below a reminder of good practices in the area of transport reserves:

 

1/ You must report problems on the transportation voucher, with a CMR consignment note. 3 indications are mandatory : 

Nature of the problem identified
Product reference concerned
Unit quantity concerned

Any merchandise missing?

Determine the missing quantity and indicate it on the carrier's document as follows: e.g. 5 cardboards of 104 bottles of product reference No. 22176 are missing.

 

 

 

Shipping fees

 

Grille tarifaire des frais de port
à destination de… :


> France métropolitaine

> Allemagne, Belgique, Espagne, Italie, Luxembourg, Pays-Bas, Portugal, Danemark, Finlande, Suède, Autriche

> Grande-Bretagne, Bulgarie, Chypre, Croatie, Estonie, Grèce, Hongrie, Irlande, Lettonie, Lituanie, Malte, Pologne, Roumanie, Slovaquie, Slovénie, Tchéquie

   > Reste du monde et DOM/TOM (Collectivités d'Outre-Mer)

Montant HT de votre commande :

       

De 0€ à 49€

15,90 €

23,90 €

38,90 €

Nous consulter

De 50€ à 99€

26,90 €

39,90 €

64,90 €

De 100€ à 249€

37,90 €

45,90 €

75,90 €

De 250€ à 399€

49,90 €

59,90 €

99,90 €

De 400€ à 549€

59,90 €

71,90 €

119,90 €

De 550€ à 749€

69,90 €

83,90 €

139,90 €

De 750€ à 999€

79,90 €

95,90 €

159,90 €

De 1000€ à 1249€

99,90 €

119,90 €

199,90 €

De 1250€ à 1499€

124,90 €

149,90 €

249,90 €

De 1500€ et plus

10% du montant HT
de votre commande

12% du montant HT
de votre commande

18% du montant HT
de votre commande